TERMS AND CONDITIONS OF SALE
Waggle (wagglepetsupplies.com)
Last updated: 15 November 2026
WHO WE ARE
Waggle is a UK online pet shop run by a sole trader based in Edinburgh, Scotland. In these terms, "we", "us" and "our" mean Waggle, and "you" means the customer placing an order.
Email: info@wagglepetsupplies.com
These terms apply to all orders placed through wagglepetsupplies.com by consumers. Please read them before you order. By placing an order you agree to them.
ORDERING AND HOW A CONTRACT IS FORMED
Products shown on our website are an invitation to order, not an offer to sell. You make an offer to buy when you complete the checkout and click to place your order.
After you order, we will send you an email confirming that we have received it. This is not yet our acceptance. Our contract with you is formed when we send you a second email confirming that your order has been accepted and is being prepared for dispatch.
If we cannot accept your order, for example because an item is out of stock or a price was shown wrongly, we will tell you by email and refund anything you have paid in full.
Please check your order carefully before you submit it. If you spot a mistake after ordering, email us as soon as possible.
PRICES AND DELIVERY CHARGES
All prices are in pounds sterling (£). The price you pay is the price shown at checkout when you place your order.
We offer free delivery on orders within the UK. There is no delivery charge to add at checkout.
We take care to display the right prices. If we discover that a price was clearly wrong, we may cancel your order and refund you in full, or give you the option to confirm the order at the correct price.
PAYMENT
You pay by debit or credit card through Stripe, our payment provider. Payment is taken when you place your order. Your card details are entered securely with Stripe, and we do not see or store your full card number.
If your payment is declined or cannot be completed, we cannot process your order.
DELIVERY
We deliver to addresses in the UK.
Orders are sent to you from our supplier. Delivery usually takes 5 to 9 working days from the date we accept your order. Working days are Monday to Friday, excluding public holidays.
This is an estimate, not a guarantee. If we expect a delay, we will email you. By law, we must deliver your order within 30 days of accepting it unless we have agreed a different date with you. If your order has not arrived within 30 days, contact us at info@wagglepetsupplies.com and we will look into it.
If your order is sent in more than one parcel, the parcels may arrive on different days.
Goods are at your risk once they have been delivered to you. You own the goods once we have received full payment.
Please check your parcel when it arrives. If it looks damaged, or something is missing, tell us as soon as possible.
YOUR RIGHT TO CANCEL
You have the right to cancel your order for any reason within 14 days of receiving your goods. You then have a further 14 days to send the goods back to us after you tell us you are cancelling.
To cancel, email us at info@wagglepetsupplies.com with your name and order number.
Full details of how to cancel, how to return items, who pays return postage and how refunds work are set out in our Refund and Returns Policy: https://wagglepetsupplies.com/refund-policy
Some items cannot be returned for hygiene and health reasons. These are explained in our Refund and Returns Policy.
FAULTY GOODS
Under the Consumer Rights Act 2015, goods you buy from us must be of satisfactory quality, fit for their purpose and as described.
If something you buy from us is faulty, damaged or not as described, please email us at info@wagglepetsupplies.com as soon as you can, with your order number and photos if you have them. Depending on the circumstances, you may be entitled to a refund, a repair, a replacement or a price reduction.
Our Refund and Returns Policy explains how we handle these cases. Nothing in these terms limits your legal rights when goods are faulty.
PRODUCT SAFETY AND USE
Please read and follow any instructions or warnings that come with our products, and use them only for their intended purpose.
Harnesses: Our harnesses are designed for light daily walking. They are not chew-proof. They are not intended for heavy-duty use, and should not be relied on to restrain a pet that pulls with great force. Do not leave a pet wearing a harness when you are not there to supervise them, and do not let your pet chew it.
Before each use, check that the harness is the right size and fits properly, and check it for wear or damage. Stop using it and contact us if it is damaged or worn.
You are responsible for choosing products that suit your pet's size, age, behaviour and needs. If you have any concerns about whether a product is suitable, speak to your vet.
OUR LIABILITY
We are responsible to you for foreseeable loss and damage caused by our breach of these terms or by our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us when the contract was made.
We do not exclude or limit our liability for:
1. death or personal injury caused by our negligence
2. fraud or fraudulent misrepresentation
3. any breach of your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013
4. anything else that the law does not allow us to exclude or limit
We are not liable for any loss of profit, loss of business or business interruption. We only sell goods to consumers for personal use, not for resale or business use.
We are not responsible for delays or failures to perform caused by events outside our reasonable control, such as severe weather, strikes, problems with carriers or supplier disruption. If this happens we will tell you and take reasonable steps to limit the effect.
Nothing in these terms affects your statutory rights.
PRIVACY AND COOKIES
We use your personal information as set out in our Privacy Policy: https://wagglepetsupplies.com/privacy-policy
Our website uses cookies. You can find out which ones we use and how to manage them in our Cookie Policy: https://wagglepetsupplies.com/cookie-policy
GENERAL
These terms, together with our Refund and Returns Policy, are the whole agreement between you and us about your order.
We may change these terms from time to time. The terms that apply to your order are those shown on our website at the time you placed it.
If we do not enforce a right under these terms straight away, that does not mean we give it up. If any part of these terms is found to be unenforceable, the rest will still apply.
GOVERNING LAW AND COURTS
These terms and any contract between you and us are governed by Scots law. If you live in Scotland, you can bring a claim about your order in the Scottish courts. If you live in England, Wales or Northern Ireland, you can bring a claim in the courts of the part of the UK where you live, or in the Scottish courts.
CONTACT
Email: info@wagglepetsupplies.com
LAST UPDATED
These terms were last updated on 15 November 2026.